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Privacy Policy

Last updated: 13 August 2026

 

Who We Are

CHW Academy is responsible for deciding how and why your personal information is used.

 

Website: https://chw.academy

 

CHW Academy is operated by: Comfort Babalogbon, Global Facilitator for CHW Academy

 

For privacy questions, requests or complaints, please contact us through our Contact Us page at https://chw.academy/contact-us/

 

Personal Information We Collect

Depending on how you use our website and services, we may collect:

  • your name and email address;

  • information submitted through our forms or correspondence;

  • account and course-registration information;

  • booking, purchase or supporter-payment records;

  • your communication preferences and CHWA Updates subscription status;

  • technical information, such as your IP address, browser information and website activity; and

  • any other information you choose to provide when contacting or using our services.

Please avoid including unnecessary medical, health or other sensitive personal information in general website forms.

 

How We Use Your Information

We use personal information to:

  • respond to enquiries;

  • provide accounts, courses, resources, bookings and other requested services;

  • process purchases and supporter payments;

  • send CHWA Updates when you have subscribed;

  • maintain the security and operation of our website; and

  • comply with our legal, financial and administrative obligations.

Our Lawful Bases

We use personal information under the following lawful bases:

  • Consent: to send CHWA Updates and use optional cookies where consent is required.

  • Contract: to provide services, bookings, accounts or resources you request.

  • Legal obligation: to maintain records required by law.

  • Legitimate interests: to respond to enquiries and operate, protect and improve our website and services, where your rights do not override those interests.

You may withdraw your consent to CHWA Updates at any time by selecting the unsubscribe link in an email or contacting us.

 

Who We Share Information With

We may use trusted service providers that help us operate our website and deliver our services, including:

  • website hosting, maintenance and security providers;

  • email marketing and contact-management service providers;

  • payment-processing providers;

  • course, video and content-hosting providers; and

  • professional advisers or authorities where legally required.

These providers may only use personal information for the agreed purposes and must protect it appropriately.

 

International Processing

Some service providers may process personal information outside the United Kingdom. Where this happens, we use a legally recognised safeguard, such as UK adequacy regulations or approved contractual safeguards. You may contact us for further information about the safeguards used.

 

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting or security requirements.

CHWA Updates subscription information is retained until you unsubscribe. We may retain a limited suppression record afterwards to ensure that further marketing is not sent to you.

Account and service information is retained while your account or service remains active and afterwards where required for legal or administrative purposes.

 

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • request a copy of your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete or restrict the use of your information;

  • receive certain information in a portable format;

  • withdraw consent at any time; and

  • object to certain uses of your information.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, contact us using the details provided above. We may need to verify your identity before completing a request.

 

Complaints

Please contact us first if you have a concern about how we use your personal information.

You also have the right to complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

 

Cookies and Embedded Content

Our website may use cookies and include content from other websites, such as videos. These services may collect technical information and use cookies when you interact with them. Further information and available choices are explained in our Cookie Policy.